• What Does My Shipment Status Mean?

    Please see the table below to learn the meaning of current status of your shipment. Shipment Status Meaning Pending Your shipment request and 2nd payment have been received. Shipped Your shipment has been shipped out. Confirmed You have clicked to confirm receipt of this shipment. Note: Shipment status is different from order status,to learn your order status,click here. ...Read more
  • What does my order status mean?

    Please see the table below to learn the meaning of current status of your order. Tab Order Status Meaning In Progress Pending Your 1st payment has been received and your order will be handled within 24 hours. Processing We will buy the items from the seller Ordered We have bought the item for you and It is on the way to our ... ...Read more
  • How can I make sure I get all my package notifications?

    Spam filters sometimes include mail you do want to receive. To ensure you receive all your account communications, we recommend that you add taobaoeng to your Safe Senders list. taobaoeng sends email alerts to you when we receive a package from the seller, when your packages leave our warehouse, and other ... ...Read more
  • Will I be charged for storage?

    Members receive a 90 days of free storage. Packages stored past the free storage period will incur storage fees of RMB 1 per package per day. ...Read more
  • Will you open my packages?

    Yes.  taobaoeng opens every package when it arrives at our warehouse. We carefully review your purchases to ensure: They were not damaged or missing during domestic shipping. They are legal for export from China. Ensure seller send you the correct number of items. ...Read more
  • What is the difference between restricted and prohibited items?

    Prohibited Items: If an item is prohibited in your country or for export from China, we cannot ship it to you. If you are not sure if an item is prohibited, please contact us before ordering. Restricted Items: Some restricted items can be shipped, but only after we review the item to ensure ... ...Read more
  • What is consolidation, and how does it help me save?

    Shipping multiple packages overseas direct from online stores can be very costly. With taobaoeng free package consolidation, our expert packers combine your purchases into a single package, saving you up to 80% off standard international shipping rates. We will always try to consolidate your items into one box, unless you specify ... ...Read more
  • How does repackaging save me money?

    Many sellers pack your items in boxes that are too large or not properly prepared for global shipping. taobaoeng takes extra time to ensure all your items is properly packaged for international shipping. Our FREE repackaging service will save you money in shipping costs and also helps ensure your purchases are not damaged ... ...Read more
  • When am I charged for international shipping costs?

    Your account will be charged for shipping costs when we process your ship request. Please be sure you have enough funds to cover your shipping costs before creating a ship request. Our payment processor will verify funds are available before accepting your request for shipment. ...Read more
  • Prohibited Items Policy

    Due to our laws,export regulations and carrier restrictions, international shoppers are not able to purchase certain items. taobaoeng and our payment partner,DHpay,will not accept any payment for the following types of items: Branded,Fakes, or pirated copies of Items or content. Items that have been illegally replicated, reproduced, or manufactured Items that infringe another ... ...Read more

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