• How do I cancel a payment or request a refund?

    If you have credit in your taobaoeng billing account after canceling your payment, you can request a refund via Email. We’ll refund your credit as follows: Credit card or direct debit: If you added credit to your account with a credit card or by direct debit from a bank account, we’ll ... ...Read more
  • Do you add a fuel surcharge to your rates?

    No. Despite the fuel surcharges added by all major carriers, taobaoeng does not add a fuel surcharge at this time to provide the best possible value to our members. ...Read more

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