• What is taobaoeng’s Return & Refund Policy?

    While we do our best to ensure your experience is outstanding, we understand that errors occur �?and we want to make it right. Please be mindful of the following details about returns and exchange: All items can be returned for either a refund or for a replacement of the same ... ...Read more
  • What does insurance cover?

    Insurance covers loss or damage to the items in your shipment. Claims can be filed for the declared value plus international shipping costs, if applicable. Insurance does NOT cover import duties and taxes, domestic shipping costs or damage to the box/packaging. Couriers may carry limited or no liability for antique or ... ...Read more
  • How do I file a claim for missing or damaged items?

    If your shipment is not delivered, or if items are missing or damaged, contact us immediately to begin the claims process. For missing items: If your shipment was not delivered, or if items were missing, you will need the following items to file a claim: Claim form: Contact us, and taobaoeng will provide ... ...Read more
  • Is my package insured?

    Shipping insurance can be purchased for $2 per $100 of insured value. All packages are insured for the declared value of the item(s) unless you opt out of insurance. While damaged or lost packages are rare, we recommend insuring each package in the unlikely event something does happen to your goods. ... ...Read more
  • What is a business day?

    taobaoeng observes the China business days of Monday through Friday. While we are open to receive packages and provide customer service seven days a week, packages are tended to couriers only on business days. ...Read more

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